Service & Support

After-Sales Services

Training: FENN offers comprehensive training programs that can be tailored to meet your business needs. Whether you have purchased a new machine, upgraded an existing machine or your experienced staff is retiring, FENN is available to answer questions and offer training to keep your business productive. With training available on all machinery purchases and upgrades, CNC control software updates can be seamlessly integrated into your system. With our comprehensive services, we are able to support our customers by telephone, digital remote capabilities and field service diagnostics and repair.

Preventative Maintenance Programs: Don’t risk downtime! The best service FENN can provide is preventing the need for an unscheduled service. Allow the experts at FENN to keep your machine running at the highest level of productivity.                                Our program includes:

  1. An annual plant visit which consists of a 50-point inspection by an OEM certified technician, to evaluate crucial mechanical and electronic components of your machine to prevent issues before they effect your production
    • Included is a detailed inspection report, providing valuable information on the condition of your machine, areas of concern and recommended repairs
  2. One additional complementary plant visit – decide when and how to use the visit to fit your business needs.
    • Training: Ensuring your staff is adequately trained to use the machine to its full potential
    • Service: Installation of parts resulting from your initial inspection
    • Repair: Resolve any additional service or maintenance issues that arise throughout the year
  3. Program participants receive an exclusive 15% discount on all our quality OEM spare parts
  4. Enjoy Premium Accessibility! Outside of scheduled PM visits, PM customers will receive preferential treatment in the service que.
  5. Software updates for FZ and R-series spring coilers are included in the program!

*Program is renewable annually*

Service Support: FENN is proud to continue offering prompt customer service and support after the sale of every machine. FENN’s experienced technicians are on call to ensure minimal downtime and the highest levels of productivity for your equipment. Customers receive a suite of available after-sale services including:

  • Operator and maintenance training
  • Complimentary technical phone support for the life of your FENN machinery
  • A team of factory trained service technicians, available at your request
  • Available diagnostic software support that provides an immediate remote diagnosis report for your FZ and R-series spring coilers

Contact FENN to learn more about our service offerings and warranty programs

Torin® Service

860-259-6569

Fenn Service

860-259-6600

Rebuilds & Retrofits: For more than a century, thousands of companies across the globe have trusted FENN equipment to achieve their metalforming requirements. However, over time applications and production requirements can change, and machines may no longer prove useful in their original configuration. Rebuilds, Retrofits and Upgrades can prove to be a favorable choice for customers unable to adequately use their existing machine. For a fraction of the cost of a new machine, FENN equipment owners can increase their machine’s capabilities and stay current with safety standards all while improving accuracy and increasing repeatability.

Torin® Mechanical Rebuilds

The Torin® mechanical retrofit program is designed to maximize the potential output of older model Torin® spring coilers with the latest Torin® CNC technology. With the elimination of clutches, brakes, and feed crank gears, retrofitted machines become simplified with fewer mechanical parts that need future replacement. The precise, variable speed servo control of feed and cam shaft independently enables greater flexibility when making complex springs. This also eliminates the need to change gears or adjust feed crank gears, clutches and brake, and allows for cam shaft reversals. Additionally, unlimited accurate feed length is provided by precise servo control. Experience expedited set-up time by adjusting the timing of the cam shaft via offsets in the spring program rather than re-clocking the cams mechanically. Also save time and labor by using modern Torin® programming. Maximize your machine’s potential with a rebuild!

Torin® Electrical Retrofits

FENN also offers CNC control upgrades for older Torin® servo-controlled coilers. The control retrofit includes a complete replacement of the control system with the same state-of-the-art technology that is currently implemented on new coilers. With this package you can eliminate the risk of relying on obsolete components, low production rates and other issues such as poor-quality springs and worn mechanics. Additional benefits of updating your controls to modern systems include: greater efficiencies, easier for operators to learn and use, as well as increased productivity. Modernized platforms ensure your machine can be supported for years to come. When you increase the reliability of your machine, you minimize the risk of future downtime for repairs.

FENN Machine Upgrades

Whether your equipment has worn out or your production requirements have changed, FENN’s expert staff is available to provide an upgrade solution to meet the needs of your unique application. As an important part of the total solutions package to our customers, FENN proudly provides upgrade and remanufacture services to all FENN and Torin® brand machinery. With this service offering, FENN machinery owners can take advantage of the OEM’s knowledge of the equipment and expertise to mechanically and/or electrically rework aged machines, and provide improved efficiency and quality, greater throughput and increased safety. With FENN upgrade offerings you can add improved functionality to any of your aged FENN machinery including Turks Heads, Rolling Mills, Swagers, Spring Coilers, Wire Flattening & Shaping equipment and Drawbenches.

Machine operators find that updated equipment helps to ensure reliable tolerances and part consistency, which allows manufacturers to avoid material rework and lost production time. Rebuilds, Retrofits and Upgrades are available on all FENN products including, Rolling Mills, Wire Flattening & Shaping equipment and Drawbenches; however, outlined below is information on FENN’s most popular programs.

Rebuilding your Swager:

With rebuild service offerings, FENN machinery owners can take advantage of the OEM’s knowledge of the equipment and expertise to mechanically and electrically rework aged Swagers. The first step to rebuilding your Swager is to call FENN. After discussing the condition, age, wear and production goals of your machine, FENN’s experts will be able to make a recommendation for your rebuild. The next step is to ship your machine to FENN (located in East Berlin, CT) where our knowledgeable factory technicians will complete a full mechanical and electrical evaluation of your Swager. FENN will then provide you with a Comprehensive Swager Evaluation (CSE), which will outline customized recommendations based on your machine’s age, condition and intended application. An estimate of time, labor and materials required for the rebuild will all be included in your personalized CSE report. Upon review, you may choose to take back your Swager or proceed with the rebuild process. To learn more about FENN’s Swager rebuild program, contact us today! +1.860.259.6600.

Rebuilds and Upgrades for FENN-Torin® Spring Coilers:

As a long-standing and respected brand, FENN has a large installed base of older Torin® model mechanical Spring Coilers. FENN offers both CNC control upgrades and mechanical retrofits for aging Torin® Spring Coilers. The Torin® mechanical retrofit program is designed to maximize the potential output of older model Torin® Spring Coilers with the latest Torin® CNC technology, all backed by our 1 year retrofit warranty! Retrofitted machines become simplified with fewer mechanical parts that need future replacement. To learn more read the full brochure here, see additional information above in the “Torin® Mechanical Rebuilds” section or give us a call at +1.860.259.6600.

Torin® Spring Coiler Mechanical Upgrade

Torin® Spring Coiler CNC Retrofit

 

Contact us today to learn more about all of our product lines and service offerings! Connect with us on LinkedIn and YouTube by clicking the buttons below!