Our business was looking to continue the progression of new and improved equipment to meet the changing needs of our customers. We chose to work with FENN on this project because of their willingness to collaborate on design features to meet our specific requirements for a machine of this size.
This was a 15-month process from initial discussion to final program sign-off and machine installation. Communication was excellent throughout the building process. We were able to collaborate on any items, whether it was with FENN’s executives or directly with the machine builders.
As with any custom first-off machine, there were minor issues that needed to be addressed. FENN corrected each of these and provided dedicated staff and resources to do so, which is one of the reasons we chose them for this project. The machine is actually exceeding our expectations.
After having gone through a similar project 10 years ago, the FENN team improved all aspects of this project – from communication to delivery to the final product. From the initial outreach and conversation with the executive team, all the way through the delivery and minor issue corrections, it was done with people. FENN’s people made the difference. Since the beginning, a very important part of our decision making-process was wanting to work with a company that closely resembles the culture of our business and FENN met and exceeded our expectations.