Service & Support

After-Sales Services & Rebuilds from FENN

Service Support: FENN is proud to continue offering prompt customer service and support after the sale of every machine. FENN’s experienced technicians are on call to ensure minimal downtime and the highest levels of productivity for your equipment. Learn more

Torin® Service

Fenn Service

Customers receive a suite of available after-sale services including:

  • Operator and maintenance training
  • Complimentary technical phone support for the life of your FENN machinery
  • A team of factory trained service technicians, available at your request
  • Available diagnostic software support that provides an immediate remote diagnosis report for your FZ and R-series spring coilers

Training: FENN offers comprehensive training programs that can be tailored to meet your business needs. Whether you have purchased a new metal forming machine, upgraded an existing metal forming machine or your experienced staff is retiring, FENN is available to answer questions and offer training to keep your business productive. With training available on all machinery purchases and upgrades, CNC control software updates can be seamlessly integrated into your system. With our comprehensive services, we are able to support our customers by telephone, digital remote capabilities and field service diagnostics and repair.

Rebuilds & Retrofits: For more than a century, thousands of companies across the globe have trusted FENN equipment to achieve their metal forming requirements. However, over time, applications and production requirements can change, and machines may no longer prove useful in their original configuration. Rebuilds, Retrofits and Upgrades can prove to be a favorable choice for customers unable to adequately use their existing metal forming machine. For a fraction of the cost of a new machine, FENN equipment owners can increase their machine’s capabilities and stay current with safety standards all while improving accuracy and increasing repeatability.

FENN Machine Upgrades: Whether your equipment has worn out or your production requirements have changed, FENN’s expert staff is available to provide an upgrade solution to meet the needs of your unique application. As an important part of the total solutions package to our customers, FENN proudly provides upgrade and remanufacture services to all FENN and Torin brand metal forming machinery. With this service offering, FENN machinery owners can take advantage of the OEM’s knowledge of the equipment and expertise to mechanically and/or electrically rework aged machines, and provide improved efficiency and quality, greater throughput and increased safety. With FENN upgrade offerings you can add improved functionality to any of your aged FENN metal forming machinery including Turks Heads, Rolling Mills, Swagers, Spring Coilers, Wire Flattening & Shaping equipment and Drawbenches.

Learn more about all our product lines and service offerings